Shipping and Return Policies

ADVANTAGES OF BUYING FROM AN AUSSIE COMPANY WITH AUSSIE STOCK.

  1. FREE Carbon Neutral Shipping in Australia.
  2. 60 Day Returns - Love it or return it.
  3. FREE Online Ukulele Lesson with every sale
  4. 12 months Manufacturer Warranty -  Ukuleles by Kala, Ohana, Flight. 

SHIPPING POLICY
Ukulele Trading Co Australia ("we" and "us") is the operator of (https://ukuleletradingcoaustralia.com.au/) ("Website"). By placing an order

through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

 

  1. Shipping Costs

In Australia Shipping is FREE. 
To New Zealand Shipping costs are calculated during checkout based on weight, dimensions of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

  1. Returns

3.1 Return Due To Change Of Mind

LOVE YOUR NEW UKULELE OR RETURN IT.  SIMPLE AS THAT.
Ukulele Trading Co Australia will happily accept returns due to change of mind as long as a request to return is received by us within 60 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Please note conditions for String returns.

STRINGS RETURNS.
Opened String Packets cannot be returned.

If the String Packet has been opened then the Strings cannot be returned as Opened packets render strings Un-resalable.

 

Un-Opened String Packets can be returned.

If  you purchased the wrong model of strings and the packet is sealed we can process an exchange / refund.  Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email. (Ukulele Trading Co Australia) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Returns 
Please contact us if you wish to claim a Return within 60 days of purchase.

If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 
Strings 
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) eg a Book with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 60 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ukuleletradingcoaustralia.com.au and send your item to: 5 Howe Court Salisbury East SA 5109

Shipping 
To return your product, you should mail your product to: 5 Howe Court Salisbury East SA 5109

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

3.2 Warranty Returns

Ukulele Trading Co Australia will happily honour any valid warranty claims, provided a claim is submitted within 12 months as per the Manufacturers Warranty.

 

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

 

Upon return receipt of items for warranty claim, you can expect Ukulele Trading Co Australia to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

 

  1. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 6  working Days as per Australia Post delivery standards.  *Subject to Change an alteration at Australia Post discretion.

 4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 10 - 22 days*. 
*Subject to Change an alteration at Australia Post discretion.

  

4.4 Dispatch times.

Ukuleles that require a Set-Up Process before dispatch adds 48 Hours from Purchase before we can dispatch.

We really want to send you the best playing ukulele we can, and that takes time.  Setup with 24 hours.  Check/Play-test/re-adjust  in second 24 hours after the instrument has ‘settled’.  We then carefully pack your instrument for dispatch. 

Our warehouse operates
Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

4.5 P.O. Box Shipping

Ukulele Trading Co Australia will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

4.6 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

 

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

  1. Duties & Taxes

7.1 Sales Tax

GST Sales tax has already been applied to the price of the goods as displayed on the website

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Ukulele Trading Co Australia encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Ukulele Trading Co Australia at the customers expense, and the customer will receive a refund for the value of goods paid,  minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order  has already been dispatched, please refer to our refund policy.

 

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted  an investigation and deemed the parcel lost.

 

  1. Customer service

For all customer service enquiries, please email us at

hello@ukuleletradingcoaustralia.com.au